Professional Terms of Service

EFFECTIVE DATE: OCTOBER 24, 2023

FLAVOURAMA LIMITED (Registration No: Registered in England & Wales) operates with full transparency regarding data and legal frameworks. This document serves as our binding commitment to your security and the clarity of our professional relationship.

1. Professional Binding Agreement

By accessing the services of FLAVOURAMA LIMITED, you enter into a legally binding contract governed by the laws of England and Wales. These terms apply to all corporate subscriptions, one-off event catering, and logistics consultancy provided from our base at 43 Anton Way, Aylesbury. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind said entity.

2. Service Level Agreements (SLA)

We take pride in our punctuality. Our "Gourmet Guarantee" ensures that for all corporate subscriptions, delivery will occur within a +/- 15-minute window of the agreed time. In the event of a significant delay caused by circumstances within our control (excluding force majeure such as extreme weather or civil unrest), FLAVOURAMA LIMITED will issue a service credit equal to 50% of the delivery value. All temperature-sensitive food items are guaranteed to arrive within the Food Standards Agency (FSA) recommended safety ranges.

3. Payment and Cancellation Policies

All prices quoted are in Great British Pounds (GBP). For event catering, a non-refundable deposit of 25% is required to secure the date. Corporate subscriptions are billed monthly in advance. Cancellation of a daily service must be provided with 48 hours' notice to avoid full charging. For custom menus involving specialty sourcing, 7 days' notice is required for any significant modification.

4. Limitation of Liability

To the maximum extent permitted by law, FLAVOURAMA LIMITED shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or business reputation. Our total liability for any claim arising out of our service shall not exceed the total amount paid by the client for the specific order in question. Nothing in these terms excludes our liability for death or personal injury caused by our proven negligence.